Shell began operations in Indonesia more than 100 years ago and can look back on a rich history with Indonesia. At Shell Indonesia, we believe that diversity is key: it will help our drive to innovate and make sure that our employees’ ideas will travel. We offer an exciting platform from which you can deliver and excel. Shell Indonesia manages business operations that include marketing and trading oil products directly as well as through its appointed distributors. In 2006, Shell started its Commercial Fuels business in Indonesia: we provide bulk fuels and related technical support to the Industrial and Transport Sector. Shell Indonesia is also planning to establish a significant presence in the upstream sector.
This role is accountable for End-to-End effectiveness, Delivery and Value-Generation of Customer Operation & Innovation, Sales Operations, Enabling Partner Strategies though Team Performance of the Indonesia Operating Unit.
At the same time diving performance effectiveness in the Asia Pacific region.
This with the vision and purpose to be The most competitive and innovative Offer-to-Cash experience and Best-in-class customer experience that generates value.
Requirements
1. University degree
2. Minimum 10 -15 years’ experience
3. Experience of working in the Commercial businesses
4. Deep understanding of processes and systems and their inter-dependencies is essential.
5. Experience of managing large teams especially working virtually
6. Good communication and interpersonal skills and ability to develop working relationships
7. SAP knowledge & other IT systems and processes is essential. Ability to cross-examine MI reporting functionality (Business Warehouse). Strong analytical skills. Candidates must be numerate and detail orientated.
8. Understands customer service technology that includes Customer Service/ Relationship Management IT application systems that are operationally critical, not only for transactional processing, but also for supplying information to support customer facing area, process KPI's, etc.
9. Preferred experience in managing a customer service centre, preferably, in an off shore environment
10. Proven Leadership : Collaboration & Growth.
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